VP, Operations and Growth

  • Operations
  • Remote job

VP, Operations and Growth

Job description

DirecTech Labs is hiring a VP of Operations and Growth to join our fast growing startup at our Venice Corporate Office.  Join an incredible group of humans levering behavior science and AI that brings direct and social selling and the broader gig economy into the information age.  We help our customers create more effective and compelling income opportunities for millions of people in the global gig economy.  Our product, Distro®, is currently live in 85 countries and 15 languages. Learn more at www.directechlabs.com, and on our Youtube channel.

Last year we grew 300%, and this year, you’ll play a crucial role in helping us do it again. Support our explosive growth by establishing and scaling our distributed team structure. Set us up to scale, rapidly and efficiently, evolving and creating the agile/Lean processes used by our interdependent global team.

As Operations and Growth Leader you will work across the organization to level-up and scale how we operate.  Success will be measured by your performance in achieving our 4 key business KPIs.

The role requires interaction with various areas of the organization and direct collaboration with the founders (CEO and CTO) and other executives.

What You’ll Do:

  • Level-up how we run this distributed team with hubs in LA and India, so we’re ready to scale and running on a metrics and KPI-driven system.

  • Develop strong systems for measuring the impact every team member is having on their’s and the company’s key metrics.

  • Develop processes that reduce the influence of bias in all forms.  

  • Manage and grow the finance team

  • Manage and grow the HR and recruiting practices.

  • Support the founders in developing a humanistic culture of “Care and Passion” with the right balance of objective metrics, open and clear communication, and everything we’ll need to attract and keep a world-class team of incredible A-player, human beings who become even better because they’re with us.

  • Support the founders in defining and building out the org chart in the right order, deeply understanding each role, when we need it, and how it will fit in.

  • Make sure we maintain transparency and communication  so everyone knows what’s happening across the team

  • Implement and develop Lean Startup principles to help us rapidly experiment with every aspect of operations, accurately measuring the results, learning, and going around again.

  • Develop an org performance dashboard, tracking our KPIs and other key metrics on the health of the business.

You're passionate and incredible at:

  • Building scalable business processes that:

    • Measurably impact KPIs.

    • Are continuously measured and improved.

    • Don’t overly restrain creativity and autonomy.

    • Inspire the great people that work here.

  • Understanding and managing organizational change and performance through:

    • Mindful and clear delivery and implementation of new ideas and practices.

    • Strong compassion and listening skills.

    • Being open to and truly considering those in disagreement with you.

    • Learning and understanding the psychological and neurological aspects of org change.

  • Staying on top of the latest, practices, tools and management philosophies.

  • Communications and mindfulness:

    • Understanding and displaying emotional intelligence.

    • Asserting your position clearly and strongly while minimizing triggering of the defense systems of others.

    • Listening and empathy.

    • Bringing humor and fun to your work.

  • Documenting everything in a way that minimizes on-boarding effort of any new team member.

  • Working with global teams in person and remotely.

What You'll Get:

  • An amazing company culture that encourages creativity, personal growth, work/life balance, fun and teamwork.

  • The chance to work for a “data” company building “data” products.

  • Working with "A Players" across the organization.

  • A stocked fridge with a bounty of snacks and drinks.

  • Huge opportunity to build something from the ground up for an industry who is begging for a solution.

  • Competitive salary, fully paid health benefits and paid vacation in the business you help create!


What You'll Need:

  • 5+ years experience in Operations; 3+ years in leading and managing a scaling and multifaceted team.

  • 5+ years of experience in SaaS or Enterprise Software Industry, with a strong understanding of  B2B SaaS businesses.

  • Proven experience leading an Operations organization with direct involvement supporting  strategy, organizational design, and performance management.

  • Stellar collaboration and problem-solving skills.

  • Demonstrated leadership in delivering results with large-scale, cross-functional teams.

  • Successful results in previous business impact through performance and metrics management

  • Experience in change management within a fast moving business environment

  • Strong understanding of Implementation, finance, development, customer success and internationally distributed teams.

  • Strong management skills with a proven ability to successfully work within both solid-line and dotted-line reporting structures.

  • Flexibility, and ability to adjust on the fly, to new demands; a high sense of urgency.

  • A desire to work in a high growth and results-oriented team environment.

  • Exceptionally strong communication skills, including experience effectively communicating with executive leadership.

DirecTech Labs is an Equal Opportunity, Affirmative Action Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. We provide equal opportunity in all employment matters without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, age, genetic information, national origin, veteran status or any other status protected by federal, state, or local law, for all qualified applicants.